We want to give you a hassle-free way to return anything, so you can return any item to us within 14 days of dispatch of your original order, including sale items.
If you're not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.
To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.
If you have spoken with a member of our support team and a return is applicable on the item you have purchased, all items must be sent to our return address in their original unused condition. If an item has been received damaged you must inform us prior to returning your items as it is the customers responsibility to ensure all items are returned in a working and resalable condition. Included in your return you must state your name and order number.
If your return is received in a used condition we reserve the right to reject your return and offer an option to re-send your items to you whilst a postage charge will be applicable.
Customers are responsible for paying their own shipping costs when returning an item.
It can usually take up to 5-10 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.
We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.
Any refund will automatically be issued to the payment method you used to place your original order. This typically takes between 10-15 working days, depending on your payment method issuer.
All returned items should be sent in their original condition and packaging including tags.
In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.